Data Act: Information on Provider Switching and Data Export
Last updated: 5 June 2026 | This page contains the information under Art. 26 and Art. 28 of Regulation (EU) 2023/2854 (Data Act). The contractual provisions are set out in the Data Act Addendum.
This is a convenience translation; the German version is authoritative.
Export Procedure
To request the export of your data or a switch to another provider, submit a request in text form to mail@syntwin.ai. The time limits of the Data Act Addendum apply (initiation: no more than 2 months; transition period: no more than 30 calendar days; retrieval period: 3 months). We support you and third parties authorized by you throughout the entire process.
Data Categories and Formats
| Category | Format |
|---|---|
| User content (documents, knowledge sources) | Original format (e.g. PDF, DOCX) |
| Source recordings of depicted persons | Original/common media formats (e.g. MP4, WAV) |
| Counterpart configurations (profiles, deployments, knowledge and style rules) | JSON |
| Conversation transcripts, summaries, analyses | JSON / CSV |
| Profiles and contact data of the Communication Partners | CSV / JSON |
| Usage and billing overviews | CSV |
Not exportable are the synthetic voice and video models (replicas) generated at third-party providers, as they embody proprietary technology of the respective third-party providers. In their place, you receive the source recordings with which a Counterpart can be re-created with another provider.
Charges
No charges apply for the switching process and the data export.
ICT Infrastructure and Third-Country Access (Art. 28 Data Act)
Processing takes place on cloud infrastructure in the European Union and the USA. The service providers used, their locations and the respective transfer guarantees (EU Standard Contractual Clauses, additionally the EU-US Data Privacy Framework in the case of certified providers) are documented in the Annex “Sub-Processors” of the Data Processing Agreement.
Measures against unlawful governmental access from third countries: encryption of data in transit and at rest, access and authorization concepts in line with the state of the art, as well as the obligation to review government requests for their lawfulness, to challenge unlawful requests by reasonable means and to inform affected customers to the extent legally permissible.
Contact
SynTwin GmbH, Hechtseestr. 62, 81671 Munich, Germany, mail@syntwin.ai