Deployments
A deployment puts a SynTwin into use by defining a specific communication context. The same SynTwin can power multiple deployments, each with its own purpose. Deployments live under Deploy in the sidebar.
The metaphor
Section titled “The metaphor”Think of one sales rep operating in different situations. In one context, they answer product questions. In another, they qualify a lead. In another, they follow up with an existing customer. Same person, different mode.
What defines a deployment
Section titled “What defines a deployment”- Goal — what a successful conversation looks like. When a session achieves its goal, that outcome is tracked in the dashboard.
- Instructions — special behavior for this context.
- Languages — which languages are allowed.
- Sources — which global sources are available, internal, or unavailable.
- Interaction modes — whether the deployment supports chat, audio, or video.
- Avatar and video layer — what visitors see.
The goal and instructions also serve as guardrails. They shape what the SynTwin should focus on.
The visitor experience
Section titled “The visitor experience”When someone follows a deployment link, they land in one of two places:
- Lobby — if the deployment supports multiple modes, the visitor chooses one.
- Mode-specific link — if the owner shares a chat, audio, or video link, the visitor skips mode choice but still sees the disclosure and start UI.
From visitor to person
Section titled “From visitor to person”Visitors can become people the SynTwin remembers across future sessions. The owner can review and manage people under Monitor > People.
Session lifecycle
Section titled “Session lifecycle”A session ends in one of two ways:
- The visitor explicitly ends it via the end session button.
- The session times out after a period of inactivity.
After a session ends, it’s evaluated against the deployment’s goal and the result is reflected in the dashboard.
Reviewing sessions
Section titled “Reviewing sessions”Owners can review sessions under Monitor > Sessions, but the expectation is that they won’t review each one individually — at scale there will be too many. Instead, the dashboard highlights sessions by outcome (successful or not), letting owners sample interesting cases and use 1:1s to give the SynTwin feedback based on what they find.
Dashboard
Section titled “Dashboard”The dashboard gives an overview of how a deployment is performing:
- Session count — how many conversations have happened.
- Success rate — what percentage of sessions achieved the deployment’s goal.
- Recent sessions — a feed of the latest conversations for quick review.
Settings surface
Section titled “Settings surface”Deployment settings include behavior, source access, channels, appearance, capabilities, sessions, notifications, and status.
See Deployment settings for the field reference.