Communication memory
SynTwin scales communication by letting a SynTwin remember what matters.
For sales, this means a rep’s SynTwin can answer questions, qualify leads, and continue customer conversations with context.
Two kinds of knowledge
Section titled “Two kinds of knowledge”Global knowledge
Section titled “Global knowledge”Global knowledge applies broadly.
Examples:
- Product facts
- Positioning
- Pricing notes
- Sales process
- Security answers
- Case studies
Add global knowledge in Train > Sources.
Person-specific knowledge
Section titled “Person-specific knowledge”Person-specific knowledge belongs to one relationship.
Examples:
- Alice is evaluating for her operations team.
- Bob asked about procurement in the last call.
- Acme cares most about implementation risk.
Add person-specific knowledge on a person’s screen.
How context grows
Section titled “How context grows”SynTwin builds memory from:
- Uploaded sources
- 1:1 sessions with the owner
- Visitor sessions
- Notes attached to people
- Extracted knowledge rules
- Extracted style rules
This lets the SynTwin connect product knowledge with relationship history.
Why this matters
Section titled “Why this matters”Without memory, every conversation starts cold.
With memory, the SynTwin can adapt to the person, their company, prior objections, and the current deployment goal.