Interaction modes
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Chat is text-only.
Requirement: none.
Use chat for:
- Website widgets
- Landing pages
- Async follow-up
- Visitors who cannot speak out loud
Audio is a voice call.
Requirement: a ready voice sample.
Use audio for:
- Conversational qualification
- Event booths
- Relationship-heavy sales conversations
Video is a video call with the SynTwin’s visual layer.
Requirement:
- Ready video layer
Use video when face-to-face presence matters.
Lobby behavior
Section titled “Lobby behavior”If a deployment has multiple modes, visitors can choose.
Mode-specific links skip mode choice but still show the visitor disclosure and start UI.